1 Our contact details
Name: RuralPod Media Limited
Company number: 15414596
Registered office address: Ingram House, 6 Meridian Way, Norwich, Norfolk, England, NR7 0TA
E-mail: hello@ruralpodmedia.co.uk
Website: www.ruralpodmedia.co.uk
Date of last update to privacy policy: 12/05/2026
2 Privacy statement
RuralPod Media Limited (“RuralPod Media”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This privacy policy (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us (your “personal information”).
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
For the purpose of the UK General Data Protection Regulation (“UK GDPR”), RuralPod Media is what is known as the controller of your personal information. RuralPod Media is registered as a controller with the UK Information Commissioner’s Office (“ICO”) under registration number ZB774574.
Benjamin Eagle is responsible for this privacy policy and for ensuring it is kept up to date. If you have any queries or concerns regarding the information provided in this privacy policy, please contact Benjamin Eagle by email at hello@ruralpodmedia.co.uk or by letter to RuralPod Media Ltd, Ingram House, 6 Meridian Way, Norwich, Norfolk, NR7 0TA.
3 What personal information do we use?
We have set out below details of the personal information we will collect and process about you in the ordinary course of business. For details about the personal information collected and processed in regards to our podcast services, please see section 10 of this privacy policy.
3.1 Personal information you give us
This is information about you that you give us by filling in forms on our website at www.ruralpodmedia.co.uk (our “Site”) or by corresponding with us by phone, email or otherwise. It includes basic personal information required for you to be able to use our Site, subscribe to our service, newsletters or e-newsletters, search for a product or service, place an order on our Site, participate in discussion boards or other social media functions, enter a competition, promotion or survey, when you report a problem with our Site or to enable us to pay you or you to pay us.
The information you give us may include your name, address, e-mail address, phone number(s), organisation, website, financial and credit card information and personal imagery.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
(a) You want us to respond to your question.
(b) You are interested in becoming a client.
(c) You want us to respond to an enquiry that you have made.
(d) You want us to contact you regarding a new or ongoing project or piece of work.
(e) You want us to send you information that may be of interest.
(f) You want to be added to our mailing list.
(g) You want us to send you information relating to our latest podcasts or news.
(h) You have sent us an invoice.
(i) You want us to send you an invoice.
(j) You want us to update the details we hold of your accounting or invoicing data.
(k) You want us to promote a podcast, project, other piece of work or something else requested by you.
(l) You want us to use an image for our work.
3.2 Personal information we collect about you
With regard to each of your visits to our Site we will automatically collect the following personal information:
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions and operating system and platform; and
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
3.3 Personal information we receive from other sources
This is personal information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, personal and administrative assistants). If we receive your personal information, we will notify you about the purposes for which we intend to use that personal information.
4 Lawful bases for processing
Under the UK GDPR, the lawful bases we rely on for processing your personal information are any of the following:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at hello@ruralpodmedia.co.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest to protect your life.
(e) We have a legitimate interest. Where we process your personal information based on a legitimate interest, we will only do so where the processing is proportionate and limited to what is necessary for the purpose it was originally collected for. We will also ensure that our legitimate interests do not override your legitimate interests as an individual.
5 How do we use your personal information?
We will use your personal information:
(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(b) to notify you about changes to our services;
(c) to inform you of news or updates where you have signed up to our mailing list;
(d) to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(e) to improve our Site for the purposes of ensuring that content is presented in the most effective manner for you and for your computer;
(f) to allow you to participate in interactive and social media features of our service, when you choose to do so;
(g) as part of our efforts to keep our Site safe and secure;
(h) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
(i) to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
6 Communications from RuralPod Media
RuralPod Media take your privacy seriously and will only use your personal information as mentioned above. Where you have signed up to our mailing list, we will send you newsletters which may include details of our future offers and similar products. We may also send you newsletters where you have recently used our services. You can unsubscribe from our communications at any time using the contact details set out in section 2 of this privacy policy or via our Site.
7 How do we share your personal information?
You acknowledge and agree that from time to time we may share your personal information with:
(a) Members of staff (where they need to use it to be able to do their job) and others directly contracted to work for RuralPod Media.
(b) Selected third parties including:
(i) business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and
(ii) analytics and search engine providers that assist us in the improvement and optimisation of our Site.
We will disclose your personal information to third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
(b) If RuralPod Media or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.
(c) If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of RuralPod Media, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
8 Where do we store your personal information?
All personal information we process is processed by us in the UK. However, for the purposes of IT hosting and maintenance, this information is located on servers within the UK and/or the European Union. No third parties have access to your personal information unless the law allows them to do so.
Once we have received your personal information, we have a data protection regime in place to oversee the effective and secure processing of your personal information and we will use strict procedures and security features to try to prevent unauthorised access.
However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site or the online systems we work with.
9 How do we keep your personal information secure?
RuralPod Media employs appropriate security measures and safeguards to keep your personal information secure, including but not limited to the following:
(a) Firewalls: We ensure that connections between our internal systems and the internet are protected by firewalls;
(b) Encryption: We ensure that any personal information or data in transit is encrypted to industry standard;
(c) Restricted Access: We ensure that access to our systems is password protected and restricted on a need-to-know basis, so employees can only access the data they need in order to perform their job;
(d) Monitoring: We continually monitor our systems for vulnerabilities and signs of attack, and carry out penetration tests regularly to assess the strength of our defences;
(e) Identity Verification: Before divulging your personal information in response to a telephone call or email enquiry, we ask you for proof of identity in order to ensure that we do not provide your personal information to someone else; and
(f) General Security Safeguards: We also enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information.
10 Podcast Recording and Use of Personal Information
We have set out below details regarding the personal information that we process in relation to our podcast services.
Podcast recording, editing and production by RuralPod Media
We may record audio and/or video communications, including podcast interviews, meetings, or related discussions, sometimes conducted via third-party platforms such as Zoom, Riverside, or Microsoft Teams. The data is collected via the third-party platforms (such as Zoom, Riverside, Microsoft Teams) or by us in the case of in person recordings. This may include audio and/or video communications that we record on behalf of a client.
The recordings may include personal information, such as your name, voice, image (where video is enabled), opinions, and any other information you choose to disclose during the session.
The recordings/data is collected and processed for the purpose of producing podcast episodes, editing and promotional use (including social media clips), archival and internal record keeping.
We process this personal information in accordance with the UK GDPR and the Data Protection Act 2018. The lawful basis for processing is for the performance of a contract (Article 6(1)(b) of the UK GDPR) and/or our legitimate interests (Article 6(1)(f) of the UK GDPR).
Recordings may be edited for clarity, length, and format, including the creation of clips, excerpts, captions, and other derivative media for promotional use.
We collect the video and audio of the recording in order to process it into a podcast episode. Original raw audio and video recordings are stored securely using industry-standard tools. They may be shared with the third-party platform used to record the data (including Zoom, Riverside, or Microsoft Teams) and with third-party editing and post-production software, such as Auphonic and/or Reaper and with podcast hosting sites such as Simplecast. The final produced episode will be published through streaming sites including Spotify and Apple Podcasts as well as YouTube. We retain the original raw recordings for no more than 90 days, after which they are securely deleted. Edited/produced episodes will be kept indefinitely or until a time when we decide to remove them.
By participating in a recorded session, you acknowledge that recording will take place and, where required, you will be asked to provide your permission prior to recording.
The data/recordings will be stored securely on the third-party software used to record the podcast interview/meeting which could be Zoom, Riverside or Microsoft Teams. The edited/produced version may be stored on RuralPod Media’s cloud based storage (Microsoft 365), editing software (Reaper), hosting software (Simplecast) and streaming sites (Spotify, Apple Podcasts, Youtube).
Podcast editing and production by RuralPod Media
In certain cases, a third party may produce and record a podcast episode and then share it with RuralPod Media which then edits and carries out the post-production services outlined above. In this case, the lawful basis is for the performance of a contract (Article 6(1)(b) of the UK GDPR) and/or our legitimate interests (Article 6(1)(f) of the UK GDPR).
Podcast recording, editing and production by freelancers
We may also work with freelancers to assist with certain elements of our podcast services including recording, editing and production.
11 Cookies
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
12 Your data protection rights
Under the UK GDPR, you have the following rights:
(a) Your right of access – You have the right to ask us for copies of your personal information.
(b) Your right to rectification – You have the right to ask us to rectify personal information that you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.
(c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
(d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
(e) Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
(f) Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Please contact us at hello@ruralpodmedia.co.uk if you wish to make a request.
13 How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@ruralpodmedia.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your personal information.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk